Return Policy

At Vogue Roots, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward return and exchange process. Please read the following guidelines carefully to understand our policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition in which you received it.
  • The item must be returned in its original packaging with all tags, seals, and protective covers intact.
  • You must request a return within 14 days of receiving your order.

Please note: For hygiene reasons, we cannot accept returns of opened or used perfumes, oils, or other personal care products.

How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Send an email to vogueroots@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
  3. Ship the Item: Package the item securely in the original packaging and send it to the return address provided. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at checkout.

  • Shipping Charges: Please note that original shipping charges are non-refundable unless the return is due to an error on our part (such as a wrong or defective item).
  • Refund Timeline: Depending on your payment provider, the refunded amount may take an additional 3-5 business days to appear in your account.

Exchanges

If you wish to exchange an item for a different product, please follow the same return process as outlined above. Once we receive your returned item, we will process your exchange. Any price differences will be communicated via email.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at vogueroots@gmail.com. We will arrange a replacement or refund for the defective product at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Opened or used perfumes and oils
  • Customized or personalized products
  • Gift cards

International Returns

If you are returning an item from outside of our local shipping regions, you will be responsible for return shipping costs, duties, and taxes. We recommend using a trackable shipping method to ensure the safe return of your item.

Contact Us

If you have any questions or need further assistance with your return, please contact our customer support team at:

Vogue Roots
Email: vogueroots@gmail.com

We're here to help ensure you have a positive shopping experience at Vogue Roots.