Frequently Asked Questions (FAQs)
1. How can I place an order on Vogue Roots?
Placing an order is simple. Browse our collection, select the fragrances or products you want, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your purchase.
2. Do you offer international shipping?
Currently, we ship within India. Please contact our customer service to confirm if we deliver to your location.
3. Can I track my order?
Yes, once your order is shipped, you'll receive a confirmation message with a tracking number, allowing you to track your order in real-time.
4. What is your return/exchange policy?
We accept returns and exchanges for unopened and unused items within 14 days of delivery. For more details, please review our return policy on the website.
5. Are your perfumes cruelty-free?
Absolutely! At Vogue Roots, we are committed to producing cruelty-free perfumes. None of our products are tested on animals.
6. What is the shelf life of your perfumes?
Our perfumes have a shelf life of up to 3 years if stored in a cool, dry place, away from direct sunlight.
7. How can I contact customer support?
You can reach out to our customer support team via email at vogueroots@gmail.com or through the contact form on our website.
8. Do you offer gift packaging?
Yes, we provide elegant gift packaging options for all orders.
9. Can I customize a fragrance?
Currently, we do not offer fully customizable fragrances, but we do provide a wide range of unique blends to suit different preferences.
10. Do you offer fragrance samples?
Yes, we offer a Tester Set that includes a variety of 20ml samples so you can explore our collection before committing to a full-sized bottle.